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Customer satisfaction level: effective strategies for measurement and improvement
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Effective communication with customers and customer analytics: how a marketer can make data-driven decisions
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Staff training and development
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Tools for automating feedback: how to improve the efficiency of your business
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FM Logistic × Revisior case study: Customer analytics as a loyalty management tool in B2B logistics
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RIEL × Revisior case study: Strategic research into consumer behaviour in the real estate market
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How to build a feedback system: Arsenal Insurance case study
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How to improve customer service quality at every touchpoint: Pandora case study
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March to the unicorns. Six practical tips for Ukrainian startups on how to make your mark in the international market
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How have the preferences of Ukrainian consumers changed over three years of war? NPS researcher Serhiy Shapirenko explains
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«We have already analyzed 15 million reviews»: what is known about the Revisior service used by MEEST, «Ukrzaliznytsia», Pandora and more
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How much does business lose on dissatisfied customers? Millions, even if it's a small to-go coffee shop
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Grants as an alternative to investment. How can startups attract grant funding? A guide from Revisior founder Serhiy Shapirenko
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Contract with Burger King, investment from Petro Chernyshov and USF. We tell you about the startup Revisior
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$150 thousand for three. The Ukrainian Startup Fund selected the winners of the eighth pitching
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Petro Chernyshov invested in the feedback service Revisior
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More to read
Customer satisfaction level: effective strategies for measurement and improvement
Customer satisfaction level: effective strategies for measurement and improvement
Article
Effective communication with customers and customer analytics: how a marketer can make data-driven decisions
Effective communication with customers and customer analytics: how a marketer can make data-driven decisions
Article
Tools for automating feedback: how to improve the efficiency of your business
Tools for automating feedback: how to improve the efficiency of your business
Article
FM Logistic × Revisior case study: Customer analytics as a loyalty management tool in B2B logistics
FM Logistic is a global leader in the logistics market with 50 years of expertise. The company provides complex supply chains for the FMCG, retail and pharmaceutical sectors. In the B2B segment with long deal cycles, every touchpoint is of critical importance for customer Lifetime Value (LTV).
Article
RIEL × Revisior case study: Strategic research into consumer behaviour in the real estate market
RIEL is a leading Ukrainian developer operating in the residential and commercial real estate segments. Under martial law, the company faced the need for a radical revision of its marketing strategy, which required in-depth consumer research and understanding of their new life priorities.
Article
How to build a feedback system: Arsenal Insurance case study
In today's competitive environment, customer service quality can become the decisive factor in a business's success or failure. Customers expect not just a product or service, but a complete experience — from first contact to after-sales support. That is why the feedback question goes far beyond a formal survey and becomes a strategic management tool.
Article
How to improve customer service quality at every touchpoint: Pandora case study
In today's competitive market, companies are no longer competing for the fact of a purchase, but for the long-term customer experience. Brands with a strong product but weak service quickly lose trust, while companies with a well-designed customer journey build loyalty that surpasses any marketing budget. That is why customer service quality has become one of the key business strategies for international brands.
Article
March to the unicorns. Six practical tips for Ukrainian startups on how to make your mark in the international market
Two Ukrainian startups, Headway and Preply, made it onto the list of the most promising technology businesses in Europe, Top 100 Next Unicorns, and became potential unicorns. And at the most powerful technology exhibition CES 2024 in the USA, the world saw 12 Ukrainian startups. Ukrainian startups have every chance of succeeding abroad. Powerful brand storytelling, personal founder brand, global PR campaigns or targeted investor farming — each has their own recipe. How to make your mark in the international market so as not to get lost among competitors?
Article
How have the preferences of Ukrainian consumers changed over three years of war? NPS researcher Serhiy Shapirenko explains
After 2022, Ukrainian clients' expectations changed: now loyalty is influenced not only by product or service quality, but also by speed, service and trust in the brand. Which sectors lead in NPS in 2024, and what does business need to do to retain customers? CEO and co-founder of Revisior startup Serhiy Shapirenko explains
Article
«We have already analyzed 15 million reviews»: what is known about the Revisior service used by MEEST, «Ukrzaliznytsia», Pandora and more
Ukrainian startup Revisior helps businesses "hear" their customers. To do this, it collects feedback and complaints from buyers. Over the past three years of operation, the service has analyzed more than 15 million reviews. Read about this startup in the article.
Article
How much does business lose on dissatisfied customers? Millions, even if it's a small to-go coffee shop
Imagine: one dissatisfied customer complained, and you ignored it. Next time they will simply go to a competitor — that is exactly what 30% of people do after the first complaint. And 90% after two or three ignored comments will never return. Most dissatisfied customers will not leave reviews — they will simply disappear quietly.
Article
Grants as an alternative to investment. How can startups attract grant funding? A guide from Revisior founder Serhiy Shapirenko
It is becoming increasingly difficult for startups to attract investment without stable growth. Grants can be an alternative source of financing that does not dilute the business stake and increases investor confidence. How to apply for a grant effectively? Revisior founder Serhiy Shapirenko shares from personal experience
Article
Contract with Burger King, investment from Petro Chernyshov and USF. We tell you about the startup Revisior
Revisior — a reviews platform by Ukrainian businessmen. Investor Petro Chernyshov wrote on Facebook about the startup's journey from creation to first investments.
Article
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